mcw baji Privacy Policy

mcw baji is an online gaming and betting platform serving users in Bangladesh. This privacy policy ("Policy") explains what information is collected about you when you use the mcw baji website and related services ("Platform"), how that information is processed, and what rights you have over your information.

This policy is linked to mcw baji's Terms and Conditions and both documents should be read together. By creating an account on the platform or beginning to use the service in any way, you are considered to have given your consent to the processing of information as described in this policy.

This policy applies only to information collected through the mcw baji platform. Separate privacy policies apply to third-party websites or services, and mcw baji is not responsible for those.

mcw baji may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — the platform is for users aged 21+ only)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Username and password chosen by the user (stored in encrypted form)

2.2 Financial Information

• Records of deposit and withdrawal transactions
• Payment details provided via bKash, Nagad, Rocket, Upay, or bank transfer — full account numbers are not stored
• Account balance and bonus usage history

2.3 Usage and Technical Information

• IP address, browser type, and device information
• Login times and session duration on the platform
• Game history, betting patterns, and preferred game categories
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Messages sent to customer support via live chat or email, and the responses to them
• Records related to complaints or requests

Collected information is used for the following legitimate purposes:

1. Account management and identity verification: To complete registration, confirm identity, and maintain account security.
2. Service delivery: To run gaming, betting, deposits, withdrawals, and bonus processing without interruption.
3. Fraud prevention and security: To detect and prevent unauthorised access, money laundering, and other illegal activity.
4. Responsible gaming: To analyse usage patterns, identify potentially problematic behaviour, and offer support where needed.
5. Customer support: To resolve questions, complaints, and support requests quickly and effectively.
6. Platform improvement: To analyse statistics in order to improve the user experience and quality of service.
7. Legal compliance: To comply with applicable laws and regulations, and to respond to lawful requests from legal authorities.

mcw baji uses industry-standard technical and administrative measures to keep your information secure. All data is transferred using SSL encryption technology and stored on secured servers.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption on all connections
• Password hashing and salting technology
• Regular security audits and vulnerability monitoring
• Two-factor verification (OTP) support
• Firewall and intrusion detection systems

4.2 Data Retention Period

Your personal information will be retained for as long as your account is active. Even after account closure, financial transaction and identity verification records may be kept for a defined period to meet legal requirements. Once the required period has passed, data is securely deleted or anonymised.

mcw baji does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

1. Service providers: Partner organisations contracted for payment processing, identity verification, and technical services — they may only use the information for the specified task.
2. Legal authorities: Where required by court order, lawful request from an investigative body, or applicable law.
3. Fraud prevention: As part of industry-wide information-sharing arrangements to prevent organised fraud or money laundering.
4. Business restructuring: In the event of a merger or acquisition, subject to the protections in this policy remaining in effect.

For any other reason not listed above, your explicit consent will be obtained before information is shared.

The mcw baji website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help recognise you on subsequent visits.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functionality cookies: To remember your preferred language and settings.
• Analytics cookies: To collect platform usage statistics — without identifying you personally.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent you from using some key features of the platform.

As a mcw baji user, you have the following rights over your personal information:

1. Right to access: The right to request details of what information is held about you.
2. Right to rectification: The right to request correction of inaccurate or incomplete information.
3. Right to erasure: The right to request deletion of your information in certain circumstances — though this right may be limited where legal obligations apply.
4. Right to restrict processing: The right to request that use of your information be limited to specific purposes.
5. Right to object: The right to object to your information being used for marketing communications.
6. Right to portability: The right to receive the information held about you in a structured, readable format.

To exercise any of these rights, please contact the mcw baji customer support team. We will endeavour to respond to your request within 30 working days.

mcw baji strictly provides services to users aged 21 and over. Personal information of anyone under 21 is not collected, and if discovered to have been collected, it will be deleted immediately.

Age is verified at the time of registration and additional verification through an identity document may be required if necessary. Further details on the protection of minors can be found in the Responsible Gaming Policy.

If a parent or guardian becomes aware that their minor child has created an account, please contact customer support and we will take immediate action.

As mcw baji is an international platform, your information may be processed or stored on servers outside Bangladesh. In such cases, it is ensured that adequate protection measures are in place in the receiving country or organisation.

All data is encrypted during transfer, and third-party organisations are bound by contractual obligations to maintain privacy standards consistent with this policy.

mcw baji may update this privacy policy from time to time. If changes are made, the updated version with a new date will be published on this page. For significant changes, a notification will be sent to your registered email or displayed on the platform.

Continuing to use the platform after changes have been made will be taken as your consent to the updated policy. You are therefore advised to review this page regularly. Answers to common privacy-related questions can also be found in our FAQ section.

If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact the mcw baji customer support team:

• 24/7 Live Chat — log in to the platform and start a chat directly
• Email: [email protected]

Our support team provides assistance in both Bengali and English. We will do our best to respond to your request as quickly as possible after receiving it.